Congratulations to Six Degrees who have won Best Leadership Response to CRQ! Six Degrees has been awarded Best Leadership Response to CRQ(Customer Relationship Quality) in the Deep-Insight 2022 Excellence in CX awards and we are thrilled for them. This is a truly deserved award, everything in Customer Experience starts with leadership commitment and drive and […]
Congratulations to invenioLSI who have won Best CRQ Focus Amid Change! invenioLSI has been awarded Best CRQ focus amid change in the Deep-Insight 2022 Excellence in CX awards. This is a truly deserved award for an organization that has seen exceptional growth and transformation over the last 24 months. invenioLSI has grown at a […]
Congratulations to Vreugdenhil Dairy Foods who have won Best Newcomer to CRQ! Vreugdenhil Dairy Foods has been awarded Best Newcomer to CRQ in the Deep-Insight 2022 Excellence in CX awards and we are thrilled for them. This is a truly deserved award as it’s hard to believe that this organisation only ran its first Customer […]
What Drives Revenue Growth? For much of 2022, I’ve been discussing the topic of revenue growth with senior executives of B2B companies. What drives it? What capabilities do companies need for growth? Is Net Revenue Retention (NRR) a good predictor of profitable growth? If not, what is? One of the most interesting discussions I had was […]
B2B Customer Experience A lot of words have been penned on the topic of customer experience (CX) in recent years. But here’s the thing. Most of what’s written relates to CONSUMER experience. There really is very little out there about CX purely written from a business-to-business (B2B) perspective. That’s really surprising when you consider that […]