Customers

“Methodology used is fantastic and all individuals are great to work with, and very customer-centric! Deep-Insight is a highly proactive and collaborative partner – a strong team with great experience and highly proactive in approach.”

“Thorough and professional. Excellent customer service. I’m impressed with how many aspects you consider and the way you communicate and make the results transparent.”

“The depth of the framework is fantastic to inform action. A good and clear approach to re-setting customer relationships with clear measures to success.”

“Well established process that allows comparison across various time horizons. Keep up this high level of service! Congrats!”

“Great team who take time to understand your business, the results carry depth and meaning allowing us to focus on the opportunities for improvement. The Deep-Dive portal and depth of analysis this allows us to do supports our desire to get closer to our customers and understand the feedback in many different ways”

“Great business partnership. Custom-tailored, hand holding service was especially appreciated. When we started the eNPS approach, we had no idea of the value ERQ (Employee Relationship Quality) would provide.”

“Professional and experienced. Very efficient and dedicated organisation.”

“Honesty and unique offering.”

“In-depth analysis and understanding of customers that is presented. There is nothing I can think of that would better your service.”

“Robustness of product and procedures. Keep up the good work.”

“A solid structured model. I have run the Deep-Insight process many times and have never seen anyone in any company disagree with the outcomes of the process.”

“Relationship commitment, trust, service performance, enthusiasm and drive. Good report and excellent service in handling report out and additional queries/presentation of results. Keep on the good work and thanks for the great teamwork!”

“By using Deep-Insight we have begun the transformation of our own customer experience capabilities. Wonderful staff who always do the small things right, respond promptly, treat us a valued customer. They have invested in and built a strategic relationship with BT and its Leadership team. We value the work and relationship.”

“The methodology works for us, having a view on both the NPS and the CRQ score. The framework aligns well to our organisational values. I also like the Deep-Dive system. Being able to interrogate and pivot data that meets our customers’ needs is invaluable.”

“The product is great; the people are certainly experienced, good to deal with, very cooperative and helpful. The analytics are their greatest strength as well as the reports provided.”

“8 years of great experiences working with Deep-Insight in multiple organisations. A proven, consistent approach underpinned by a wealth of experience and empathetic people.”

“A laser focus on improving customer relationships. A really engaged team, providing plenty of support as we launched our first survey. Greatest strength is turning customer insight into action.”

“Intelligent survey which is smart and captures crucial components of client service. Available to adapt approach to suit needs of different areas/functions. Very actionable results provided from the survey.”

“They offer the customer the benefit of their experience in their field of expertise; they set out a clear and concise road map.”

“Proven professionally-run methodology/tool with global benchmarks. Client Focus, in terms of clarity of proposition, and commitment of your staff, responsiveness to client requests and concerns. Very customer centric.”

“Uniqueness and simplicity. Unrivalled survey response levels. A unique offering; difficult to match.”

“Expertise in understanding the drivers of relationship quality in the Corporate space. Strong relationships built with customers. Efficient delivery of survey. Be proud of your business – you’re great at what you do!”

“An ability to present to a sales team and speak their language. Operationally very smooth. Presentation at the end always goes down well. A pleasure to work with.”